Hosted/ VOIP/ Cloud Telephony
Make the move from analogue or ISDN to VoIP now before January 2027 or lose service
Hosted VoIP & Cloud Telephony for Business
A smarter business phone system that works wherever you do
Whether your team works from the office, at home or on the move, our Hosted VoIP and Cloud Telephony solutions keep everyone connected through one reliable business phone system.
There’s no expensive on-site PBX equipment to maintain, no complicated upgrades and no unnecessary downtime. Instead, you’ll benefit from a modern cloud-based telephone system that’s flexible, scalable and designed to grow with your business.
Powered by BT’s resilient nationwide network, our hosted phone solutions deliver crystal-clear call quality, enterprise-grade reliability and the flexibility today’s businesses need.
Why choose Hosted VoIP?
Work from anywhere
Make and receive business calls wherever you are using your desk phone, laptop, tablet or mobile device.
Whether your staff are working remotely, visiting customers or based across multiple offices, everyone stays connected through a single business phone system.
Never miss an important call
Professional call handling features help ensure every customer call reaches the right person.
Features include:
- Auto Attendant (professional call menus)
- Hunt Groups
- Call forwarding
- Voicemail to Email
- Call routing
- Number portability
Even if your office experiences an unexpected outage, calls can be redirected to another location or mobile device to keep your business running.
Scale your phone system as your business grows
Adding new users is quick and straightforward.
Whether you’re recruiting new employees, opening another office or expanding your customer service team, your telephone system grows alongside your business without costly hardware upgrades.
No expensive phone system to maintain
Because everything is hosted securely in the cloud, there’s no need to purchase or maintain a traditional on-site PBX.
That means:
- Lower upfront costs
- Reduced maintenance
- Automatic updates
- Greater reliability
- Less disruption to your business
Reliable business communications
Our Hosted Voice platform runs across BT’s highly resilient UK network, delivering dependable performance backed by continuous monitoring and service level agreements.
Combined with our UK-based technical support and dedicated account management, you’ll always have experienced people available when you need assistance.
Everything you need, included
Every user licence includes a comprehensive range of business communication tools, including:
- Unlimited calls to UK landlines and mobiles*
- Softphone app for Windows, Mac, iPhone and Android
- Video calling
- Instant messaging
- Presence status
- Outlook integration
- Voicemail to Email
- Auto Attendant
- Advanced Hunt Groups
- Managed installation
- User training
- Handset maintenance
- 24/7 network monitoring
*Subject to your chosen package.
Cisco Webex included
Every standard licence includes Cisco Webex, allowing your team to communicate using voice calls, video meetings and instant messaging from almost any device.
Whether staff are working remotely or collaborating across multiple locations, Webex helps everyone stay connected through one simple platform.
Why businesses choose United Utilities Group
We’re more than simply a phone provider.
We take the time to understand how your business operates before recommending the right Hosted VoIP solution for your needs.
You’ll benefit from:
- Reliable cloud telephony powered by BT’s network
- Flexible solutions for businesses of all sizes
- UK-based technical support
- Dedicated account management
- Professional installation and training
- Clear, straightforward pricing
- A system that grows with your business
Frequently Asked Questions
What is Hosted VoIP?
Hosted VoIP is a cloud-based business telephone system that uses your internet connection instead of traditional phone lines, giving your business greater flexibility and lower running costs.
Do I need a traditional PBX phone system?
No. Hosted VoIP removes the need for expensive on-site PBX hardware while still providing all the features of a professional business telephone system.
Can my staff work from home?
Yes. Staff can make and receive business calls using desk phones, laptops, smartphones or tablets from virtually anywhere with an internet connection.
Can I keep my existing business phone numbers?
Yes. In most cases we can transfer your existing telephone numbers, allowing your business to switch without changing the numbers your customers already know.
Is Hosted VoIP suitable for small businesses?
Absolutely. Hosted VoIP is ideal for businesses of all sizes, from sole traders and small offices through to larger organisations with multiple locations.
What happens if our office loses internet or power?
Your system includes business continuity features that allow calls to be redirected to another office, mobile phone or authorised user, helping minimise disruption.
Can I add more users later?
Yes. Hosted VoIP is fully scalable, allowing you to add or remove users as your business changes.
Will someone help us get everything set up?
Yes. We provide managed installation, user training and ongoing UK-based technical support to make the transition as straightforward as possible.